Terms & Conditions


Section 1 - General Terms


1. All confirmed product and service requests will be detailed on a Booking Form, sent to the client before commencement and must be paid for in advance (or within the terms and conditions of a 30-day Client Account).

2. We reserve the right to reject any work which we believe to be unlawful or immoral. These Terms and Conditions apply to the entire contents of our Website under the domain name www.milebay.co.uk and to any correspondence by e-mail or through the Website between us and you.


1. Please read these Terms and Conditions carefully before using the Website. Using the Website indicates that you accept these Terms and Conditions regardless of whether you choose to work with us. If you do not accept these terms, do not use the Website. This notice is issued by Milebay Consultancy Ltd.

2. The Company may update these Terms and Conditions at any time by updating this document and relevant web page on our website. You should check this page from time to time ensure you are happy with any changes. These Terms and Conditions are effective from 28 October 2018.

3. Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for all commercial.

4. This Website is provided ‘as is’ without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

5. The Company assumes no responsibility for errors or omissions in this Website or other documents that are referenced by or linked to this Website.

6. In no event shall the Company be liable, whether in contract (including but not limited to negligence or breach of statutory duty), for misrepresentation or otherwise howsoever for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not the Company has been advised of the possibility of damage and on any theory of liability, arising out of or in connection with the use or performance of this Website.

7. The Milebay Consultancy Ltd website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Website. The Company may make improvements and/or changes in the product(s) and/or the service(s) described in this Website at any time.

All information presented on this Website is correct only at the date of original publication and no warranty is given as to its continued accuracy. There is no obligation on the Company to update the information should the Company become aware that the information is not correct.

8. Certain hypertext links in this site will lead to web sites that are not under the control of the Company. When you activate any of these you will leave the Company Website and the Company has no control over and will accept no responsibility or liability in respect of the material which follows.

9. While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

10. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.


1. The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

Section 2 - Payment Terms

Please note: these ‘Terms and Conditions’ may be subject to change without notice.

Training Products and Services Terms and Conditions and Cancellation Policy

Section 3 - Privacy Policy

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or contact us.

This policy covers:

1. What information do we collect about you?
2. How will we use the information about you?
3. Communication and Marketing
4. Access to your information and correction
5. Data storage
6. Right to erasure
7. Cookies
8. Other websites
9. Changes to our privacy policy
10. How to contact us

1. What information do we collect about you?

Our company website is hosted by IceStar Media Ltd who provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through the platform’s data storage, databases and the general website applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We collect information about you when you contact us about our services or commission us to work on your behalf. We may also collect information when you voluntarily complete any customer surveys or provide feedback. Any website usage information is collected using cookies (see section below regarding cookies for more details)

We may collect information such as, but not limited to:

• Name and Job Title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers, such as information about your business needs
and requirements

2. How will we use the information about you?

We collect information about you only to respond to your enquiries, to assist us with carrying out any work for you and, if you agree, to inform you about our products and services we think may be of interest to you. We will never pass any information you give to us to any other 3rd party.

You can select how you would like to receive information from us or you can decline to receive such information.

3. Communication and Marketing

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. You have the right at any time to stop us from contacting you for marketing purposes and you can opt out at any time by emailing enquiries@milebay.co.uk.

4. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email enquiries@milebay.co.uk. We will not make any charge for this service. We want to make sure that your personal information is accurate and up to date, but you can also ask us to correct or remove any information you think is inaccurate.

5. Data Storage

The security of your data is very important to us and we take steps to ensure it is held securely. This includes any personal information about you (as described above) and your privacy/marketing preferences. If you cease to be a client, we will retain your personal information and any work you have instructed us to carry out, for a period of 6 years from the point of cessation. After a 12-month period we will contact you regarding the information we hold and to update your data and marketing preferences.

6. Right to Erasure of your Information

You have the right to request that your information is completely removed from our records. Right to erasure requests should be made by email, addressed to the Data Controller at enquiries@milebay.co.uk. Milebay Consultancy will action all such requests without undue delay, where the data is no longer needed for legal or regulatory reasons.

7. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function correctly as a result.

8. Other websites

Our website may contain links to other websites. However, this privacy policy only applies to this website, so when you click a link to go to another website, you should read their own privacy policies.

9. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. We recommend you visit this page regularly to check for any amendments or updates. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by emailing enquiries@milebay.co.uk or by writing to The Data Controller, Milebay Consultancy Limited, Wiltron House, Rutherford Close, Stevenage, Hertfordshire, SG1 2EF.

This document was last updated on 25 September 2020.